In the carpet cleaning industry, there are certification organizations that provide the cleaning standards by which cleaning and restoration should be done. The most prominent of these organizations is the IICRC or The Institute for Inspection, Cleaning and Restoration Certification.
The IICRC has written standards that are also ANSI Certified and recognized by the carpet manufacturers, insurance companies and the carpet industry as a whole. The IICRC has certified instructors who hold in-person classes all over the country where carpet cleaning professionals are taught and tested on the cleaning standards found in the IICRC S100 publication. The S100 is also called the “Standard for Professional Cleaning of Textile Floor Coverings.”
Many carpet cleaning companies do not send their technicians to any formal classes to gain this knowledge. They simply teach the technicians on the job from what they have learned. Without formal education and testing, these technicians can miss out on important knowledge about the science of cleaning. Formal education from an IICRC certified instructor lays the foundation upon which a technician will continue to learn and put their knowledge into practice.
Without this education a technician will lack knowledge of how the PH of cleaning solutions affects different stains and materials. They may also not know about , soil suspension, spotting techniques, pet urine neutralization, fiber identification, the use of personal protective equipment, carpet construction and so much more.
At Hydro Clean Carpet Cleaning in Colorado Springs, all of our technicians are IICRC certified. Some are certified in multiple cleaning and restoration disciplines. When our employees return from a certified training course they have a better understanding of why we do what we do. Besides having certified technicians, we are also an IICRC Certified Firm. That means we follow the IICRC standards when we clean and we follow a code of ethics and have a written customer complaint procedure. We do not engage in false advertising, we carry the proper insurance and we have a commitment to continuing education.
Some companies have no formal documented training and still do very well at cleaning, but having the foundational knowledge makes the learning curve for technicians less daunting. Within the IICRC certification tracks, there are different rankings. The first is Certified Technician in whatever discipline they choose. The next ranking is that of Journeyman Technician. This technician has taken multiple classes and has passed the appropriate exams and has 12 months active service in the industry. The last ranking is Master Technician which requires expert knowledge in multiple areas of carpet cleaning and repair plus a minimum of 3 years since receiving their original certification. I am proud to say that we have two certified “Master Textile Cleaners” on our staff.
Our cleaning and restoration technicians have a photo id badge when they arrive at customer’s house. On the back side of the badge, they are required to keep their IICRC certification card and have it available for inspection by any customer. This is a company policy we have set in place to show our commitment to the continuing education of our staff. I personally would never let a carpet cleaning technician do any work in home unless they could show me they have received formal training and testing. Certification does not mean every job will go perfectly, but it means the frequency of a non-exceptional cleaning will be few and far between.