Imagine you saw some great reviews online for a carpet cleaner. You then decided to book an appointment for a Friday morning in two weeks. When you scheduled that appointment, you reserved a time for a worker and all his equipment to show up at your house. Two weeks have passed and it’s 4 PM on Thursday. A friend calls and invites you to hang out on Friday. Because you haven’t seen them in a while, you call the carpet cleaner and cancel or reschedule the job.
The Effects The Cancellation Will Have
At this point there is no time for the carpet cleaner to fill that appointment. That appointment time for cleaning is now lost forever and so is any revenue the carpet cleaning company could have earned. This is called a lost opportunity cost. The carpet cleaning technician that was scheduled to clean for you now has no work to do at that time and is told to come into work three hours later. Cancelling that job at the last minute just cost him three hours of income that he needed to feed his family or pay his rent.
The other potential customers that wanted that appointment time for cleaning have already been told the time was not available and have either scheduled for a different day or they called a competing company and scheduled with them.
How To Cancel Your Carpet Cleaning Appointment
At Hydro Clean Carpet Cleaning, we understand that life happens. Sometimes things come up that can’t wait. If you find yourself needing to cancel your carpet cleaning appointment, please do your best to cancel it a week in advance. Even better, if you are able to find a replacement, that would be appreciated.